Privacy & Customer Data Protection Policy
Last updated: September 2026 • DarkStore Technologies Nepal
1. Personal Information We Collect
We collect your name, mobile contact number, physical delivery address, and area landmarks exclusively to fulfill ultra-fast 30-minute delivery orders. All sensitive customer Personally Identifiable Information (PII) including phone numbers and delivery coordinates are strictly encrypted at rest at the database column level using industry-standard AES-256-GCM encryption.
2. Geolocation and City-First Inventory Routing
Our platform operates on an isolated city-first architecture. Your selected city determines product catalog availability, localized pricing, and assigned local dark store micro-warehouses. We only use your location to calculate accurate delivery ETAs and coordinate assigned delivery riders for immediate dispatch.
3. Payment Information Security & Gateways
DarkStore Nepal never stores your credit/debit card details, PINs, or digital wallet credentials on our servers. All online transactions are processed through authorized payment gateway partners (eSewa, Khalti, Fonepay) via secure server-to-server cryptographic verification.
4. Data Deletion and Account Privacy Rights
Customers retain full rights to inspect, update, or permanently delete their personal information, delivery addresses, and account history. To submit a data erasure request, please reach out to our privacy compliance desk at [email protected].